We will cover all repair costs and return shipping to you.įor Out of Warranty service: You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. If you include your e-mail address, the Braun/Oral-B Service center will send you updates when the product is received and when product is shipped back,along with a tracking number.Īll products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. You do not need to include accessories like the brush heads or refill stand.Ī copy of your proof of purchase (always keep a copy for yourself).Ī letter including the following information: your name, return mailing address, contact phone number, e-mail address and a brief explanation of the problem you're experiencing with the product. Send the product directly to the Service Center, including:Īll system components (e.g., toothbrush handle, charger, power cord, SmartGuide).Visit to find details of your closest Braun/Oral-B Authorized Service Center.If you’re unable to use the Online Repair Service, please see the instructions below.įor In Warranty service, follow these simple steps: Please note you must have a receipt to get a pre-paid mailing label and your brush must be within its warranty period. The tracking number will enable you to track the progress of your request. If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. Simply go to, select your Region, Country and Language and then click on the "Online Repair Services" button. If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. How can I get my Oral-B electric toothbrush serviced? The Service Center may not be able to supply a toothbrush of the same color. *The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The product being altered or used for commercial purposes Repairs carried out by agents not authorized by Oral-B/Braunįailure to take proper care of the product, including recharging The warranty does not cover cosmetic damage such as scratches, or damage caused by: If your Oral-B product is defective during the warranty period, we will replace it free of charge*. Your Oral-B warranty starts on the day of purchase and runs for 2 years. Where can I buy Oral-B replacement parts?.Can I replace the battery in my Oral-B electric toothbrush?.How can I get my Oral-B electric toothbrush serviced?.Got a question about Oral-B warranty or service? Chances are we’ve answered it here!
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